Privacy Policy

1. Introduction

LumiAfrica ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

We collect information that you provide directly to us:

• Personal Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details, M-Pesa transaction information (processed securely through our payment partners)
• Account Information: Username, password, preferences, and order history
• Communication Data: Your communications with us, including customer support inquiries
• Usage Data: Information about how you use our platform, pages visited, time spent, and actions taken

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support
• Send you marketing communications (with your consent)
• Improve and personalize your experience
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Analyze usage patterns to improve our services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Vendors: We share necessary information with vendors to fulfill your orders
• Service Providers: We use third-party service providers for payment processing, shipping, and analytics
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: We may share information for any other purpose with your consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Portability: Request transfer of your data to another service
• Withdrawal of Consent: Withdraw consent for data processing at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your personal data when it is no longer needed.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country or governmental jurisdiction where data protection laws may differ. By using our service, you consent to the transfer of your information to Kenya and other countries.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: